Ecommerce dispute evidence pilot
Turn a messy chargeback into a clean evidence packet.
A manual-review packet builder for small ecommerce sellers who need to respond to delivered-order disputes with tracking, order, policy, and communication evidence in one organized file.
Built for one urgent case
Start with delivered-order disputes where the seller has shipment, delivery, order, policy, and customer-message evidence. Use the checklist to confirm what is ready.
Manual review first
The pilot assembles a response-ready packet. It does not submit disputes automatically or claim a guaranteed outcome.
Simple first price
$19 pilot packets for the first ten qualified disputes, then $49 per packet if the process saves enough seller time.
Agency bundle
Support teams and Shopify operators can test ten manually reviewed packets for $149 before offering it as a client add-on.
The packet is the product.
Sellers lose time digging through order records, tracking pages, policies, screenshots, and customer messages. This pilot turns those fragments into a structured evidence brief that a merchant can review before responding through their payment or commerce platform.
Collect
Order confirmation, tracking, delivery record, product page, refund policy, and customer communication.
Assemble
Create a concise timeline, evidence index, dispute statement, and attachment checklist.
Review
Seller checks the packet, removes anything sensitive, and submits through their platform.
Scope boundaries
Not legal advice
The packet organizes seller evidence. It does not provide legal representation, customs advice, or payment-platform affiliation.
No outcome guarantee
Banks and processors decide disputes. The goal is to make the seller response clearer and faster.
Data minimization
The first contact should not include customer personal data. Sensitive records are handled only after the pilot workflow is approved.