Service scope
- We organize and review merchant-supplied evidence, response-letter structure, wording clarity, and obvious evidence gaps.
- We do not provide legal representation, legal advice, card-network advice, platform affiliation, automatic dispute submission, or a recovery guarantee.
- The merchant remains responsible for checking the final response, redacting sensitive information, and submitting through Shopify, Stripe, PayPal, the bank, or the relevant platform before the deadline.
Refund policy
- If work has not started, request a refund by email and include the Stripe receipt email or checkout session details.
- If we cannot complete the purchased review because the case is outside scope, duplicate, unsafe to handle, or missing the minimum evidence needed to proceed, we will refund the order or ask whether you want to revise the intake.
- After a manual review or packet draft has been delivered, refunds are not guaranteed because the service time has already been used.
- No refund policy here is a promise that a dispute will be won, reversed, or accepted by an issuer, bank, processor, platform, or card network.
Privacy and evidence handling
- Send only the minimum evidence needed to evaluate the response. Redact card numbers, full addresses when possible, unrelated personal data, and internal credentials before sharing.
- Submitted materials are used to prepare the purchased review, communicate about the order, handle support, and maintain basic business records.
- Payments are processed by Stripe. Do not send payment-card details by email or intake forms.
- We do not sell customer evidence or merchant case materials.
- Email is not a secure vault. If a case requires highly sensitive records, request a safer handoff method before sending them.
Turnaround and communication
- The pilot is manual and narrow. Response times may vary by case volume and evidence quality.
- For urgent deadlines, include the dispute response deadline in the intake. Do not wait for this service if the platform deadline is too close.
- We may decline or refund cases involving illegal activity, harassment, unrelated legal disputes, or requests to misrepresent evidence.
Contact
For order, refund, privacy, or scope questions, email [email protected].